You hereby agree and acknowledge that you shall be bound by the following terms and conditions while availing the ‘Spiritual Journey’ Services offered by Spiritual Products Private Limited (“SPPL” or “Company”) through its Platform (defined below):
- Spiritual Journey Services:
The ‘Spiritual Journey’ services offered by SPPL through its website/mobile application (“Platform”) includes all planned, standard and custom puja and travel arrangements made as per customer requirements (“SpiRitual Journey Services”). The same may be subject to modification/revision at the sole discretion of the Company.
You may avail the SpiRitual Journey Services through the Platform or through a registered travel agent. SPPL will not be responsible for any consequences or circumstances arising from the SpiRitual Journey Services which are not directly attributable to SPPL, including but not limited to travel disruption, loss or damage of luggage, cancellation of the services offered by the Religious Institutions etc.
Once you confirm and book the SpiRitual Journey Services of your choice, SPPL will send an e-mail confirming the same along with all the details you have shared at the time of making your booking. We strongly recommend that you check the information provided in the e-mail and request for any modifications if required within 2 days from the receipt of e-mail, post which your confirmation shall be deemed to be accepted.
By availing the SpiRitual Journey Services, you hereby voluntarily assume all risks involved in such travel, whether expected or unexpected. You acknowledge that you are aware of such risks, andare hereby advised to obtain appropriate insurance coverage against them.It will be your responsibility to ensure that you are adequately insured. SPPL will not provide any insurance coverage as part of the SpiRitual Journey Services availed by you.
- Customers requiring Special Assistance:
You must report any special attention you may require during the SpiRitual Journey at the time of booking the SpiRitual Journey. SPPL will make all reasonable efforts to accommodate your special needs, but is not responsible in the event it is unable to do so, nor is it responsible for any denial of services by any Third Party Service Provider(s) empaneled by SPPL to render the SpiRitual Journey Services. For the purpose of this terms and conditions, a “Third Party Service Provider” shall mean such independent service providers empaneled or engaged by SPPL for example: Religious Institutions, hospitality partners, tour operators, local tour guides, any pundits, taxi companies etc., to deliver the complete SpiRitual Journey Services as specified in the Platform. SPPL shall not provide individual assistance to a customer for walking, dining, getting on and off vehicles, or other personal needs. A qualified and physically abled companion must accompany such customers who need such assistance and must assume full responsibility for their well-being. The customer will also need to bear the full cost and expense of such companion.
- Terms and Conditions of Third-Party Service Providers:
You shall at all times adhere to the terms and conditions stipulated by Third Party Service Provider(s) while participating in the SpiRitual Journey. You acknowledge that the Company shall in no event be responsible for any consequences due to the actions of the Third PartyService Providers.
The data made available by the Company about the services offered by the Third Party Service Providers is as provided by them. The Company is not liable in any manner whatsoever for any such representations. The Company is an independent contractor, and that there is no partnership, employee and/or agency relationship between the Third Party Service Providers and the Company. The Company is only providing a platform to the Third Party Service Providers to provide its services.
It is understood and accepted that the Third Party Service Providers are service providers/ suppliers of goods on their own right and that any contract to render service or supply goods is between the Third Party Service Providers and you. The Company is not liable in any manner for any failure on part of the Third Party Service Providers. The Company is only facilitating dissemination of information provided by the Third PartyService Providers.
The Company will not be responsible of any cancellation or rescheduling by the Third PartyService Providers. In the event you want to cancel any of the services offered by such Third Party Service Providers for the SpiRitual Journeys, you will need to contact such Third Party Service Providers directly. Request for postponement of any sevas or other orders shall be not be the responsibility of the Company and shall depend on the availability as may be confirmed directly with the Religious Institutions. The Company shall not be responsible or held liable for any such non-availability.
- Force Majeure Events:
Please be aware that during your participation in the SpiRitual Journey, certain risks and dangers may arise beyond that are beyond our control, including but not limited to change in the weather; vehicle failure; political unrest; acts of terrorism; and accident or illness in regions without adequate medical facilities. SPPL and its affiliates will not have any liability in such cases but shall, however, use its best efforts to ensure that adequate measures are taken.
In the event the duration of the SpiRitual Journey is reduced due to any such evert, SPPL, at its sole discretion, may reimburse any money to you on a pro-rata basis. The amount to be reimbursed shall be determined by the Company at its sole discretion.
- Photographs and Videos:
The photographs and videos appearing on the Platform are only an indication of the SpiRitual Journey Services offered by the Company. However, the actual SpiRitual Journey may vary on the basis of several factors that may not be in the direct control of the Company. Anypictures or videos taken by the Company during your SpiRitual Journeyare owned and copyrighted by the Company. You hereby grant the Company a non-transferable, royalty free license to use your pictures and/or videos for publicity/advertisement purposes. The quality and number of pictures taken will vary depending on various factors including, environmental conditions, lighting, number of participants etc. The Company does not guarantee a photo album, or picture CD, for such event in which you participated.
- Prohibited Activities:
During the entire SpiRitual Journey, you shall strictly abide by the following rules:
- You will not consume any non-vegetarian food items;
- You will not consume any alcoholic beverages;
- You will not take part in any gambling activity; and
- You will not conduct yourself in a manner which may hurt the religious sentiments of any other third party (for e.g. wearing inappropriate clothing, make any blasphemous statements etc.).
- Payment Terms and Conditions:
You shall make the complete payment to SPPL at the time of booking the SpiRitual Journey Services. Please do note the fares for the SpiRitual Journey Services at the time of booking is not final and is subject to change depending on any revisions made by any Third Party Service Providers. In such an event, you will be required to pay any additional amount/charges to SPPL within 3 days of being made aware of such revision in the fees. The details of the Company’s bank account to which the amount will have to be transferred shall be indicated in the e-mail shared by the Company.
You will need to make all payments in advance for availing the SpiRitual Journey Services offered by SPPL. You will not be allowed to make any part payment/payment in installments.
Note: Customer will also need to pay any applicable taxes as per government standards, which will be specified in the Invoice raised. The customer will also need to bear any card or bank transaction fees charged by the payment gateway provider or their transacting bank.
- Cancellation Policy:
If due to any circumstances or personal reasons you have to cancel your SpiRitual Journey, you must notify SPPL of the same in writing to email@example.com. Cancellation charges will be effective from the date SPPL receives such request in writing from the customer. The cancellation charges shall be as follows:
Cancellation charges are SpiRitual Journey specific and will be specified at the time of the booking.
- Disclaimers by SPPL:
SPPL hereby disclaims the following to you:
- SPPL shall act only in the capacity of an agent for all Third Party Service Providers and tickets issued by SPPL on behalf of such Third Party Service Providers are subject to the terms and conditions of such Third Party Service Provider(s);
- SPPL shall not be liable, either directly or indirectly, for any loss you face, either directly, or indirectly, due to the actions of any Third Party Service Providers. In such cases, your sole and exclusive legal remedy is to take appropriate legal action against such Third party Service Provider.
- All itineraries are sample itineraries, intended to give you an idea of the SpiRitual Journey. Numerous factors such as weather, road conditions, logistics etc., and such other factors which are not in control of the Company may dictate changes to the itineraries either before or during the SpiRitual Journey. SPPL reserves the right to change any schedule in the itinerary in the interest of your safety, comfort and general well-being.
- Limitation of Liability:
SPPL will not be liable for any of the following events:
- Any hike in the fees prescribed by the Third Party Service Providers;
- Any loss that you face due to the actions of a Third Party Service Providers;
- Any loss/damage incurred by you as a result of an force majeure event.
To the fullest extent permitted under applicable law, the Company, its directors, officers and employees shall not be liable for any indirect, incidental, special, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses arising out of or in connection with the SpiRitual Journey Services offered through the Platform. Without prejudice to the generality of the foregoing, the total liability of the Companyto you for all liabilities arising out of you availing the SpiRitual Journey Services (wherein such loss or damages are solely attributable to the Company) be it in tort or contract/ breach of contract is limited to the value of the SpiRitual JourneyServices purchased by you.
- Governing law and Jurisdiction:
This general terms and conditions will be governed by, and is to be construed and interpreted in accordance with the laws of India. You and SPPL submit to the exclusive jurisdiction of the courts in Bangalore, India to resolve any disputes arising between you and SPPL.
- General Terms and Conditions:
You hereby agree and acknowledge that, all other provisions of the General Terms and Conditions made available by the Company, not expressly modified or amended by this SpiRitual Journey Terms and Conditions shall continue to remain in full force and effect. In case of any inconsistency between the terms of the SpiRitual Journey Terms and Conditions and the General Terms and Conditions, to the extent of such inconsistency the SpiRitual Journey Terms and Conditions shall prevail.
Prior to the commencement of your SpiRitual Journey, you will need to accept the above mentioned terms and conditions. You may do the same by either clicking on ‘OK’ or writing your acceptance to firstname.lastname@example.org.